ICE’s Dispute Resolution Service offers a comprehensive suite of services to help avoid and resolve disputes in the engineering and construction industries. We have over 30 years of experience in dispute resolution and a team of distinguished experts available to act as trusted neutrals when things go wrong. You can ask ICE to appoint a neutral or use one of the supporting services to help solve a problem.

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Where parties involved in a dispute cannot agree on a suitable person to resolve it we will appoint an impartial and highly trained individual to undertake that role.

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ICE maintains an online register of dispute resolution professionals. The register contains the CVs of adjudicators, arbitrators, mediators, dispute resolution board members and conciliators are freely available to the public from our website. The members of these registers have passed a rigorous accreditation process and are subject to a yearly professional development review.

ICE publishes procedures for the five main forms of dispute resolution currently used in the construction industry.

Adjudication is the most common form of dispute resolution in the UK and is growing internationally. ICE provides a robust and structured procedure in line with current best practice and statutory requirements.

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Please note there are currently amendments to this procedure available here.

For a helpful guide to statutory adjudication in the UK download the Users Guide to Adjudication.

Offering a viable alternative to adjudication, the ICE arbitration procedure offers three options that are selected according to the value of the dispute. This allows parties to get a final and binding decision on disputes where it would normally not be financially viable to settle using traditional arbitration.

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Please note there are currently amendments to this procedure available here.

Mediation allows the parties in dispute to explore ways of settling with the assistance of an impartial mediator. Mediation is an assisted negotiation and as it is a voluntary process is available to parties in dispute, at any time, regardless of the statutory right to adjudication.

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An option in ICE Conditions of Contract, conciliation is similar to mediation but has the added benefit of the conciliator issuing a recommendation if a resolution is not reached.

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A Dispute Resolution Board, also known as a Dispute Adjudication Board or simply a Dispute Board, is a three person board that is set up at the start of a project to advise on any issues that may arise and to adjudicate on disputes.

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Contact ICE Dispute Resolution Service:
t. 020 7665 2224
f. 020 7222 1403
contractsanddisputes@ice.org.uk
One Great George Street, Westminster, London SW1P 3AA